Services
Where we can help
Different problems, seen through one shared structure.
The areas differ, but the starting point is the same: bring order to a complex situation, and move decisions and execution forward.
Service Overview
Business Operations / BizOps
Bring order to KPIs and priorities, and connect business direction to execution on the ground
PM / PMO
Bring order to stakeholders and open issues, and move complex projects forward
Process Improvement / DX
Bring order to how work actually runs, and move improvement and systematization forward
Marketing Strategy & Execution
Bring order to customer touchpoints and initiatives, and design execution that leads to results
Service Details
Business Operations / BizOps
Bring order to KPIs and priorities, and connect business direction to execution on the ground
- Typical Situation
- There is direction for a new business or a key project, but KPIs and priorities are unsettled and it has not translated into movement on the ground. Or the processes that lead into sales conversations and partnerships are unstructured, and opportunities are being missed.
- Role
- Supporting the business lead; connecting intent to execution
- Support
- Structuring the problemKPI redesignPrioritizationDesigning the forum for reaching agreementStructuring and improving the pipeline generation process
- Deliverables
- KPI treeA prioritized list of initiativesAgreed next actionsA pipeline generation flow and the rules for running it
- Related Experience
- Healthcare AI company (redesign of the pipeline conversion structure; conversion improved to approx. 2–3×) / Railway operator (redesign of the decision-making structure), among others.
PM / PMO
Bring order to stakeholders and open issues, and move complex projects forward
- Typical Situation
- There are many stakeholders, the open issues and the division of responsibility are unclear, and progress has stalled.
- Role
- Supporting the project owner; cross-functional PMO; driving the work forward
- Support
- Structuring open issuesMeeting designIssue managementDecision supportStakeholder coordination
- Deliverables
- RoadmapIssue logMeeting structureDecision documentsDelivery plan
- Related Experience
- Major electronics manufacturer (making the launch experience structure visible across 100+ people) / Railway operator, IT and SaaS, among others.
Process Improvement / DX
Bring order to how work actually runs, and move improvement and systematization forward
- Typical Situation
- Current operations depend on specific individuals and have grown complex, and it is unclear where to start. Decisions on build vs. buy, or on moving to a system, remain open and the review drags on.
- Role
- Connecting the business function with IT and vendors, and driving the work forward
- Support
- As-Is / To-Be mappingMaking work visibleSetting build vs. buy criteriaRFI/RFP preparationProject management for system implementation
- Deliverables
- Process flow diagrams (As-Is / To-Be)Build vs. buy criteria and the resulting decisionRFI / RFPA roadmap through to system rollout
- Related Experience
- Railway operator (redesign of the operational structure), among others.
Marketing Strategy & Execution
Bring order to customer touchpoints and initiatives, and design execution that leads to results
- Typical Situation
- Initiatives are running, but KGI/KPIs and priorities are unclear and ROI cannot be explained. The marketing foundation and team are not yet in place, and results depend on particular individuals.
- Role
- Supporting the marketing owner; connecting strategy to execution
- Support
- Market and customer analysisKGI/KPI designInitiative prioritization and ROI assessmentManaging executionBuilding measurement into the process
- Deliverables
- KGI/KPI design documentAn initiative list with priorities and ROI assessmentDelivery team structure and operating rulesMeasurement report
- Related Experience
- Vertical SaaS company (redesign of the business funnel structure) / Major electronics manufacturer (connecting the live-stream experience), among others.
Working Model
Depending on the problem and the situation, we take on whatever role is needed — from research and structuring, through decision support, to driving execution. We are not tied to a particular method or stage; we provide whatever the project needs in order to move forward.
Capability Matrix
| Business Operations / BizOps | PM / PMO | Process Improvement / DX | Marketing Strategy & Execution | |
|---|---|---|---|---|
| Structure Design | Structuring the problem, redesigning KPIs | WBS and RACI design, requirements definition | As-Is / To-Be mapping, making work visible | Market and customer analysis, KGI/KPI design |
| Decision Support | Prioritization and building agreement | Vendor selection, defining comparison criteria | Setting criteria for build vs. buy | Initiative prioritization and ROI assessment |
| Execution Design | Improving the pipeline generation process | Progress management and team design | RFI/RFP preparation, driving system implementation | Execution and measurement of initiatives |